At Outlet Cozi Luxe, we believe your shopping experience should be as effortless as slipping into our signature Gaia Dress. Below you’ll find all the details about our shipping options and thoughtful return process designed with your comfort in mind.

Shipping Information

We carefully hand-pack every order from our Austin studio within 1-2 business days of receiving your order. Your beautifully curated pieces will arrive with:

  • Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after shipment
  • Free Shipping (orders over $50): Via EMS, arriving within 15-25 business days after shipment

International Note: We ship worldwide except to certain Asian countries and remote locations. International customers may be responsible for customs fees.

Our Effortless Return Process

We want you to love every piece as much as we do. If something isn’t quite right, follow our simple 3-step return process:

Step 1: Initiate Your Return

Email our Austin-based customer care team at [email protected] within 15 days of delivery with:

  • Your order number
  • Item details (name, size, color)
  • Reason for return
  • Preferred resolution (refund or exchange)

Email Template:

Subject: Return Request for Order #[Your Order Number]

Dear Outlet Cozi Luxe Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Size, Color]

Reason for return: [Fit, Style, etc.]

Preferred resolution: [Refund or Exchange for Size/Color]

Please advise next steps.

Best,
[Your Full Name]
[Your Email Address]

Step 2: Package Your Items

Once approved, repackage your items with:

  • All original tags attached
  • Unworn and unwashed condition
  • Original packaging
  • Packing slip (if available)
  • Return authorization number written on package

Step 3: Ship Your Return

Send your package to:

Outlet Cozi Luxe Returns
3032 Bubby Drive
Austin, TX 78701
USA

Important: Use a trackable shipping method as you’re responsible for return shipping costs unless the return is due to our error. International customers should mark packages as “Returned Goods” to avoid customs charges.

Refund Details

After we receive and inspect your return (typically within 3-5 business days):

  • Credit card/PayPal payments: Refund processed within 5-7 business days to original payment method
  • Gift cards: New e-gift card issued within 24 hours of approval

Original shipping fees are non-refundable except in cases of our error.

Exchange Policy

Prefer a different size or color from our collection of sundresses, tops, or matching sets? Simply indicate your preference in your return request. We’ll process your exchange once we receive the original item.

Non-Returnable Items

To maintain the integrity of our collections, we cannot accept returns on:

  • Final sale items (clearly marked in product descriptions)
  • Swimwear bottoms (for hygiene reasons)
  • Personalized or altered items

Need Help? Our Austin team is ready to assist at [email protected] Monday-Friday 9am-5pm CST.

We’ve designed this process to be as thoughtful and effortless as our designs—because your satisfaction matters as much as your style.