Welcome to Outlet Cozi Luxe Store’s FAQ! We’re here to make your shopping experience as effortless as our flowy sundresses. Below you’ll find answers to our most common questions about our feminine styles, seamless delivery, and stress-free returns.
About Our Products
What styles does Outlet Cozi Luxe specialize in?
We specialize in feminine, effortless styles that transition beautifully from day to night. Our collection includes:
- Flowy sundresses and midi dresses
- Statement outerwear
- Matching sets for coordinated looks
- Ruching and puff-sleeve details
- Designer-inspired pieces without boutique markups
Where are your products made?
All our pieces are carefully curated and inspected at our Austin headquarters before being shipped worldwide in our signature eco-friendly packaging.
How do I know what size to order?
Our feminine cuts are designed to flatter various body types. Each product page includes detailed sizing charts. If between sizes, we recommend sizing up for our ruched styles and down for our flowy sundresses.
Shipping & Delivery
What shipping options do you offer?
We offer two thoughtful shipping options to match your needs:
- ✈️ Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL/FedEx in 10-15 business days
- 🎁 Free Shipping (Orders $50+): Complimentary EMS shipping with delivery in 15-25 business days after processing
Where do you ship?
We ship worldwide with love from Austin, except to certain Asian countries and extremely remote locations. Our premium carriers (DHL, FedEx, EMS) ensure your floral midi dresses arrive in perfect condition whether you’re in New York, London, or Sydney.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email so you can follow your carefully packaged parcel’s journey to your doorstep.
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 15 days of delivery because we understand online shopping can be tricky. Simply email our customer care team at [email protected] to initiate your return.
What if my item arrives damaged?
We carefully inspect each piece before shipping, but if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll make it right with a replacement or refund.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal—because your checkout experience should be as effortless as pairing one of our sundresses with sandals.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details, and we never store your full credit card information on our servers.
Do you offer gift cards?
Not currently, but our matching sets make perfect gifts! The recipient can easily exchange the size if needed within our 15-day return window.
Contact & Support
How can I contact customer service?
Our Austin-based customer care team is as responsive as our fabrics are breathable! Email us at [email protected] for any questions about your order, sizing, or our collection.
What are your customer service hours?
We’re available Monday-Friday 9am-5pm CST to help style your next effortless look or assist with any delivery questions.
Still have questions? We’re here to help make your fashion journey seamless. Reach out anytime at [email protected] and we’ll respond faster than you can say “Gaia Dress.”
Welcome to stress-free fashion delivery—where your standout style is just a carefully packaged parcel away.